Shipping Information, Terms & Conditions


AUSTRALIA

We provide FREE SHIPPING in Australia via Express Post with tracking, to make sure your book arrives as quickly as possible. 

Books are generally dispatched from the studio within 24-48 hours. Average delivery time is 1-3 days from dispatch. Should your order not be received within a reasonable timeframe, please contact jem@jemcresswell.com

INTERNATIONAL

International shipping from $35AUD, due to the weight of the 2.1kg book. Care has been taken to reduce these costs as much as possible to make the book more affordable.

International delivery timeframes vary depending on your location, and will be provided to you upon receipt of your order. All international shipping is via DHL Express, which continue to operate through these times and provide fast reliable delivery. Delivery should be expected within 3-10 days from dispatch.

International orders may be subject to import duties and taxes levied by the destination country’s government. Any additional fees including but not limited to duties and taxes are not covered by the shipping fee charged when your order is placed. Any such additional charges must be paid by the recipient/customer. Customs policies vary widely from country to country. Please contact your local customs office regarding these policies including duties and taxes. Some of the countries that have been charging import duties and taxes are Canada, Greece and France.



EXCHANGES AND REFUNDS

We are unable to offer change of mind exchanges or refund items that have been delivered. If for any reason an item is not what you expected please get in touch at jem@jemcresswell.com – we’re here to help!

DAMAGES AND ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective or damaged, so that we can evaluate the issue and make it right.


PRIVACY POLICY

We respect any personal data you provide to us, and your information will never be shared with any third party. When you purchase from our site, any personal information will be used only for the purpose of delivering your order. Your information will never be shared with anyone for any other purpose.

 

PURCHASE SECURITY

When you buy from us, you will need to provide payment details which will be processed via the payment gateway. Your payment details will be processed and stored securely with the payment provider. We do not and will not store your card or bank account details.

 

COPYRIGHT

This website is the copyright property of Jem Cresswell, and all works and text featured are also protected by copyright law. All images are protected by international copyright laws and are the property of the artist.

Apart from any use as permitted under the Copyright Act, 1968, you may not, in any form or by any means:

  • adapt, reproduce, store, distribute, transmit, print, display, perform, publish or create derivative works from any part of this web site; or
  • commercialise any information, products or services obtained from any part of this web site, without the written permission of Jem Cresswell



CONTACT DETAILS

If you have any further questions or concerns with respect to our terms and conditions, please feel free to contact us at jem@jemcresswell.com

By using the Giants The Book website, you agree to our Terms and Conditions statement. We reserve the right at any time to change or add to this website, including the terms of use.

This policy was updated on 1st November 2020.