Shipping Information, Terms & Conditions
We provide FREE EXPRESS SHIPPING in Australia via Express Post with tracking, to make sure your book arrives as quickly as possible.
Books are generally dispatched from the studio within 24-48 hours. Average delivery time is 1-4 days from dispatch. Should your order not be received within a reasonable timeframe, please contact email@example.com
We provide FREE EXPRESS INTERNATIONAL SHIPPING** via DHL Express.
International delivery timeframes vary depending on your location, and will be provided to you upon receipt of your order. Delivery should be expected within 3-10 days from dispatch. All international shipping is via DHL Express, which continue to operate through these challenging times and have been providing fast reliable delivery.
International orders may be subject to import duties and taxes levied by the destination country’s government. Any additional fees including but not limited to duties and taxes are the responsibility of the recipient/customer. Any such additional charges must be paid by the recipient/customer. Customs policies vary widely from country to country. Please contact your local customs office regarding these policies including duties and taxes. Some of the countries that have been charging import duties and taxes are Canada, Greece and France.
**Free International shipping exclusions: Due to the extreme cost to ship to the following countries, these are excluded from the free shipping policy: Andorra, Gibraltar, American Samoa, Puerto Rico, Bahrain, Israel, Kuwait, Belize, Costa Rica, Cuba, Dominican Republic, El Salvador, Guatemala, Honduras, Argentina, Brazil, Chile, Colombia, Ecuador, French Guiana, Guyana, Cook Islands, Kiribati, Turkey, Oman, Qatar, Saudi Arabia, United Arab Emirates, South Africa, Nicaragua, Panama, Peru, Uruguay, Venezuela, French Polynesia, Nauru, New Caledonia, Niue, Samoa, Solomon Islands, Tonga, Vanuatu
EXCHANGES AND REFUNDS
We are unable to offer change of mind exchanges or refund items that have been delivered. If for any reason an item is not what you expected please get in touch at firstname.lastname@example.org – we’re here to help!
DAMAGES AND ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective or damaged, so that we can evaluate the issue and make it right.
We respect any personal data you provide to us, and your information will never be shared with any third party. When you purchase from our site, any personal information will be used only for the purpose of delivering your order. Your information will never be shared with anyone for any other purpose.
When you buy from us, you will need to provide payment details which will be processed via the payment gateway. Your payment details will be processed and stored securely with the payment provider. We do not and will not store your card or bank account details.
This website is the copyright property of Jem Cresswell, and all works and text featured are also protected by copyright law. All images are protected by international copyright laws and are the property of the artist.
Apart from any use as permitted under the Copyright Act, 1968, you may not, in any form or by any means:
- adapt, reproduce, store, distribute, transmit, print, display, perform, publish or create derivative works from any part of this web site; or
- commercialise any information, products or services obtained from any part of this web site, without the written permission of Jem Cresswell
If you have any further questions or concerns with respect to our terms and conditions, please feel free to contact us at email@example.com
This policy was updated on 1st November 2020.